Service Advisor: Elevate Customer Experience & Repairs

JX Truck Center; Wisconsin; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Shift premium $2,500/yr

Job summary

JX Enterprises, Inc. is seeking a Service Advisor in Madison, WI to deliver exceptional customer service and coordinate repair work in a fast-paced shop environment.

You will schedule repairs, communicate with customers and insurers, manage documentation, and work with a team to ensure timely, accurate service and positive customer experiences. Shift options include Tue-Fri 10:00am–7:00pm with Saturdays rotation and a $2,500/year shift premium.

Qualifications

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver’s license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.
• Mindset: A curious mindset with an entrepreneurial 'pioneering spirit,' strong integrity, and a passion for continuous professional development.

Responsibilities

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Complete invoicing and collecting procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

Job description

JX Enterprises, Inc. is seeking a Service Advisor in Madison, WI to deliver exceptional customer service and coordinate repair work in a fast-paced shop environment.

You will schedule repairs, communicate with customers and insurers, manage documentation, and work with a team to ensure timely, accurate service and positive customer experiences. Shift options include Tue-Fri 10:00am–7:00pm with Saturdays rotation and a $2,500/year shift premium.