Body Shop Service Advisor: Elevate Customer Experience

JX Truck Center; City of Pewaukee (WI); On-site; USD 53,000 - 66,000; Full time

Job summary

JX Enterprises is seeking a Body Shop Advisor in Pewaukee, Wisconsin. This role focuses on delivering standout customer service, coordinating body shop repairs, and communicating with customers and insurers to keep work on track.

You will prepare estimates, monitor schedules, and ensure accurate invoicing while collaborating with a team to optimize parts inventory and cost control. A strong work ethic and growth mindset are essential.

Qualifications

• High school diploma or equivalent and 2 years of experience in a similar role.
• Mechanical and refinishing knowledge is helpful.
• Must possess demonstrated skills in computer generated business systems.
• Valid driver's license required; CDL required, or ability to obtain.
• Dependable and reliable attendance required.
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Responsibilities

• Process all body shop repair orders by scheduling & assigning work to body shop Associates, demonstrating a commitment to efficient workflow and timely service.
• Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing, fulfilling commitments to transparency and customer satisfaction.
• Complete invoicing and collecting procedures in a timely manner, adhering to financial procedures and ensuring accurate record-keeping.
• Document and diagnose necessary repairs by taking photographs, providing clear and visual documentation to support repair assessments.
• Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work, facilitating a smooth and hassle-free experience for customers.
• Maintain inventory of parts, paint and materials necessary for repair functions, ensuring efficient resource management and minimizing waste.
• Accurately track and manage repair costs, labor hours, and materials used to ensure profitability and responsible financial management.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

Skills

Valid driver's license

CDL or ability to obtain

Computerized business systems

Dependable attendance

Entrepreneurial spirit

Education

High school diploma or equivalent

Job description

JX Enterprises is seeking a Body Shop Advisor in Pewaukee, Wisconsin. This role focuses on delivering standout customer service, coordinating body shop repairs, and communicating with customers and insurers to keep work on track.

You will prepare estimates, monitor schedules, and ensure accurate invoicing while collaborating with a team to optimize parts inventory and cost control. A strong work ethic and growth mindset are essential.