Service Advisor: Elevate Customer Experience & Repairs

Jx-Enterprise; DeForest (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

JX Enterprises in Madison, WI is seeking a Service Advisor to deliver exceptional customer service in a fast-paced shop environment. You will coordinate repair orders, communicate with customers and insurance companies, and collaborate with a team to maintain high standards of service.

The position requires a high school diploma and 3+ years in automotive repair or heavy-duty truck service, with CDL or the ability to obtain one. A dependable, customer-focused mindset is essential.

Qualifications

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Responsibilities

• Process and schedule shop repair orders with shop Associates.
• Document and diagnose repairs with photos.
• Communicate with customers and insurers for authorizations.
• Monitor schedules and pricing for timely repairs.
• Complete invoicing and collections promptly.
• Collaborate with team to ensure positive customer experiences.
• Handle other duties as assigned.

Skills

Customer service

Technical skills

Computer skills

Prioritization

Valid driver's license

CDL

Education

High school diploma

Tools

Microsoft Windows

Computerized business systems

Job description

JX Enterprises in Madison, WI is seeking a Service Advisor to deliver exceptional customer service in a fast-paced shop environment. You will coordinate repair orders, communicate with customers and insurance companies, and collaborate with a team to maintain high standards of service.

The position requires a high school diploma and 3+ years in automotive repair or heavy-duty truck service, with CDL or the ability to obtain one. A dependable, customer-focused mindset is essential.