Service Advisor: Elevate Customer Experience in Auto & Truck

JX Truck Center; Bolingbrook (IL); On-site; USD 59,000 - 75,000; Full time

Job summary

JX Enterprises in Bolingbrook, IL is seeking a Service Advisor to deliver exceptional customer service in a fast-paced shop environment. You will schedule repairs, communicate with customers and insurers, and manage invoices with accuracy.

The ideal candidate has 3+ years in automotive/heavy-duty settings, solid Windows skills, and a customer‑focused mindset. Shift is Tue–Fri 10:00 a.m.–7:00 p.m. and Sat 7:00 a.m.–3:30 p.m., with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• 3 years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Windows; demonstrated skills in computer-generated business systems.
• Valid driver's license; CDL required or ability to obtain.

Responsibilities

• Process shop repair orders by scheduling and assigning work.
• Document and diagnose repairs with photographs.
• Communicate with customers and insurers to obtain authorization.
• Monitor job schedules to ensure timely repairs and pricing.
• Complete invoicing and collections promptly.
• Collaborate with team to create positive customer experiences.
• Support additional duties as assigned.

Skills

Customer service

Technical skills

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Windows

Computer-generated business systems

Job description

JX Enterprises in Bolingbrook, IL is seeking a Service Advisor to deliver exceptional customer service in a fast-paced shop environment. You will schedule repairs, communicate with customers and insurers, and manage invoices with accuracy.

The ideal candidate has 3+ years in automotive/heavy-duty settings, solid Windows skills, and a customer‑focused mindset. Shift is Tue–Fri 10:00 a.m.–7:00 p.m. and Sat 7:00 a.m.–3:30 p.m., with competitive pay and benefits.