Service Advisor: Auto & Truck Care-Growth Benefits

JX Truck Center; De Forest (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

JX Enterprises, Inc. is seeking a Service Advisor in Madison, WI to deliver exceptional customer service in a fast-paced shop environment. You will schedule repairs, document findings, and work with customers and insurers to authorize work.

The role emphasizes teamwork, communication, and accurate scheduling and invoicing. Ideal candidates will have a high school diploma, 3 years of automotive service experience, and strong computer skills.

Qualifications

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows; familiarity with computer-generated business systems.

Responsibilities

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Coordinate with customers and insurance companies to obtain authorization and documentation for repairs.
• Monitor job schedules to ensure timely repairs and accurate pricing.
• Complete invoicing and collection procedures in a timely manner.
• Collaborate with team and leadership to provide positive customer experiences.

Skills

Customer service

Technical skills

Priority setting

Dependable attendance

Team collaboration

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

JX Enterprises, Inc. is seeking a Service Advisor in Madison, WI to deliver exceptional customer service in a fast-paced shop environment. You will schedule repairs, document findings, and work with customers and insurers to authorize work.

The role emphasizes teamwork, communication, and accurate scheduling and invoicing. Ideal candidates will have a high school diploma, 3 years of automotive service experience, and strong computer skills.