Service Advisor: Elevate Customer Experience & Repairs

Lloyd Motor Group; Carlisle (Cumberland County); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

33 days of annual leave

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Free flu jabs

Pension scheme

Internal and manufacturer training

Staff referral scheme

Job summary

Lloyd Volkswagen in Carlisle is hiring a Service Advisor to join the Aftersales team. The role offers a £28,000 basic salary with OTE £32,000 and hours from 08:00 to 18:00, Monday to Friday, with 1 in 3 Saturdays 08:30–12:30.

You’ll handle customer interactions, advise on technical queries, schedule work, and process invoices. Ideal candidates will be customer-focused, well-presented, IT literate, and possess a UK driving licence.

Qualifications

• Experience in customer service.
• Excellent interpersonal and organisational skills.
• IT literacy; Kerridge knowledge advantageous.
• Must hold a full UK driving licence.

Responsibilities

• Deal with customers in a professional, prompt and courteous manner.
• Advise on technical queries and issues.
• Book vehicles for work and inform customers of progress.
• Sell repairs/parts and finalise invoices on completion.

Skills

Customer service

Proactive

Customer relations

Interpersonal skills

Organisational skills

IT literate

Kerridge knowledge

Full UK driving licence

Tools

Kerridge

Job description

Lloyd Volkswagen in Carlisle is hiring a Service Advisor to join the Aftersales team. The role offers a £28,000 basic salary with OTE £32,000 and hours from 08:00 to 18:00, Monday to Friday, with 1 in 3 Saturdays 08:30–12:30.

You’ll handle customer interactions, advise on technical queries, schedule work, and process invoices. Ideal candidates will be customer-focused, well-presented, IT literate, and possess a UK driving licence.