Service Advisor: Elevate Customer Experience & Growth

Castle Subaru; McHenry (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401K matching

Health insurance

Dental & Vision care

Paid time off

Life Insurance

Employee discounts

Career advancement

Wellness program

Job summary

Castle Autoplex of McHenry is looking for a Service Advisor who will manage the service drive flow and own the customer experience from check-in to delivery. You will address vehicle concerns, warranties, and repairs while ensuring timely, professional service.

Collaborate with the shop, maintain high customer satisfaction scores, and contribute to a high-traffic dealership with strong leadership support. We offer top-tier compensation and opportunities for career growth.

Qualifications

• Minimum of 2 consecutive years as a Service Advisor or Writer.
• Excellent communication with customers and team members.
• Proven track record of service and sales satisfaction.

Responsibilities

• Manage service drive flow and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Coordinate with the shop to ensure efficient technician time and high customer satisfaction.

Skills

Service advisor experience

Customer service

Communication skills

Team oriented

Job description

Castle Autoplex of McHenry is looking for a Service Advisor who will manage the service drive flow and own the customer experience from check-in to delivery. You will address vehicle concerns, warranties, and repairs while ensuring timely, professional service.

Collaborate with the shop, maintain high customer satisfaction scores, and contribute to a high-traffic dealership with strong leadership support. We offer top-tier compensation and opportunities for career growth.