Service Advisor | Elevate Customer Experience & Growth

Castle Automotive Group; McHenry (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(k) match

Healthcare coverage

Dental/Vision

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle discounts

Career advancement

Employee wellness program

Job summary

Castle Autoplex of McHenry, a GMC/Cadillac dealership, is seeking an experienced Service Advisor to manage the service drive and own the customer experience from check-in to delivery. You’ll address vehicle concerns, warranties, and repairs while ensuring efficient use of technician time.

Join a high-traffic, customer-focused team with strong growth opportunities, competitive compensation, and comprehensive benefits. Excellent communication and a professional appearance are essential.

Qualifications

• Minimum 2 consecutive years as Service Advisor/Writer.
• Excellent communication with customers.
• Professional appearance and conduct.
• Proven service and sales success history.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Manage the flow of the service drive and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently.
• Work closely with the shop and maintain customer satisfaction scores.

Skills

Service Advisor experience

Communication skills

Professional appearance

Service & sales track record

Customer satisfaction

Team oriented

Self-motivated

Valid driver's license

Job description

Castle Autoplex of McHenry, a GMC/Cadillac dealership, is seeking an experienced Service Advisor to manage the service drive and own the customer experience from check-in to delivery. You’ll address vehicle concerns, warranties, and repairs while ensuring efficient use of technician time.

Join a high-traffic, customer-focused team with strong growth opportunities, competitive compensation, and comprehensive benefits. Excellent communication and a professional appearance are essential.