Service Advisor: Elevate Customer Experience & Growth

James River Equipment Group; Amherst (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

HSAs

FSAs

401k with employer match

Job summary

James River Equipment, located in Amherst, VA, is recruiting a Service Advisor to manage customer service authorizations, provide cost estimates, and coordinate with technicians. You will discuss financing and payment options, keep customers informed of start times and progress, and finalize invoices.

Experience in a service department and solid communication skills are essential, with proficiency in CDK/work-order systems and Excel. Company benefits and growth opportunities are offered.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to communicate with customers and technicians clearly.
• Comfort with Microsoft Office, especially Excel.

Responsibilities

• Complete customer service authorizations and provide cost estimates to customers.
• Ensure customers have sufficient credit and arrange payments.
• Communicate job start times and completion dates to customers.
• Assign repair times to work order segments and review technician reports.
• Invoice customers including warranty work and finalize work orders.

Skills

Customer service

Communication

Microsoft Office Excel

CDK knowledge

Tools

CDK

Job description

James River Equipment, located in Amherst, VA, is recruiting a Service Advisor to manage customer service authorizations, provide cost estimates, and coordinate with technicians. You will discuss financing and payment options, keep customers informed of start times and progress, and finalize invoices.

Experience in a service department and solid communication skills are essential, with proficiency in CDK/work-order systems and Excel. Company benefits and growth opportunities are offered.