Customer-First Service Advisor | Growth & High Earnings

Krause Toyota South Atlanta; Kennesaw (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we促om

Employee discounts on vehicles, parts 

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented enviro

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our growing service team. You’ll be the key link between customers and exceptional service, delivering outstanding experiences in a fast-paced environment.

We offer a long-standing family-owned culture with advancement opportunities, competitive benefits, and a focus on developing employees from within. Join us to build a lasting career with a respected automotive organization across premium brands.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Provide concierge-level support for customer questions and concerns
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards
• Oversee service orders and help manage workflow within the service drive
• Distribute repair orders efficiently between technicians
• Assist customers with vehicle maintenance recommendations, warranties, and repair information
• Help ensure technician productivity and daily labor sales goals are achieved
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
• Support warranty administration and service department processes
• Foster strong relationships with technicians, management, and manufacturer representatives
• Support a positive, team-oriented culture within the service department

Skills

Customer service

Communication skills

Organized and detail-oriented

Multitasking

Leadership

Team collaboration

Problem solving

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our growing service team. You’ll be the key link between customers and exceptional service, delivering outstanding experiences in a fast-paced environment.

We offer a long-standing family-owned culture with advancement opportunities, competitive benefits, and a focus on developing employees from within. Join us to build a lasting career with a respected automotive organization across premium brands.