Service Advisor

R & R Auto Group; Schuylkill Haven (Schuylkill County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Salary and Bonus based pay plan

Medical and Dental plans

401K Plan

Paid time off

Growth opportunities

Manufacturer Training

Family owned and operated

Long term job security

Reasonable Work Schedule

Discounts on products and services

Team member vehicle discount purchase

Job summary

R & R Auto Group in Schuylkill Haven, PA is seeking a professional Service Advisor to own the customer experience in the service lane. You will be the first contact, translate technicians' recommendations into clear guidance, and help keep vehicles safe.

We offer a sign-on bonus for dealership-experienced candidates, a base salary plus bonus, comprehensive benefits, and growth opportunities within a family-owned, established shop that values training and inside advancement.

Qualifications

• Organized and friendly personality.
• Ability to provide an exceptional customer experience.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspection and test drive
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate with customers frequently with service technicians and parts staff to ensure timely completion of work
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer, helping to drive loyalty to the dealership.
• Follow up on all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Customer focus

Time management

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Service Advisor Wanted! SIGN ON BONUS available if you have dealership experience!

As a Service Advisor, you will own our customer’s experience in the service lane. In this position, you are the first point of contact with vehicle owners, act as the go‑between for Service Technicians and customers, and play a critical role in our long term success! We will look to you to explain the Service Technician's recommendations to the customer in easy‑to‑understand language, while also suggesting opportunities to keep their vehicle safe. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

If you are looking for an opportunity to work for a fast growing, family owned dealership, R&R Auto Group is for you! R&R Auto Group is always looking for qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing.

At R&R Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At R&R Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

What We Offer

• Salary and Bonus based pay plan
• Multiple Medical and Dental plans to choose from. The health and wellness of our team is important to us
• 401K Plan
• Paid time off
• Growth opportunities, we promote from within
• Paid Manufacturer Training - Your individual success is key to our business success
• Family owned and operated. 50+ years in the same community!
• Long term job security
• Reasonable Work Schedule
• Discounts on products and services
• Team member vehicle discount purchase plan

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk‑around, inspection and test drive
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate with customers frequently with service technicians and parts staff to ensure timely completion of work
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer, helping to drive loyalty to the dealership.
• Follow up on all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to provide an exceptional customer experience
• Time management skills
• Fantastic communication skills with your customers
• Professional, well‑groomed personal appearance.
• Clean driving record
• Willing to submit to a pre‑employment background check & drug screen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.