Service Advisor — Elevate Customer Experience

Mac Haik Enterprises; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plans with Company匹

Opportunities for advancement

Great culture

5 day work week

Job summary

Mac Haik Houston Chevy is hiring a Service Advisor to interact with customers, evaluate vehicle service needs, and coordinate repairs with technicians and parts staff.

You'll help write up repair orders, communicate estimates and timelines, and aim for outstanding customer experiences. The role offers a 5-day work week, opportunities for advancement, and comprehensive benefits. Bilingual Spanish/English preferred; CDK knowledge is a plus.

Qualifications

• High School diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to sell a minimum quota according to dealership standards.
• Valid driver's license and acceptable driving record.
• Successful completion of pre-employment screening.
• Authorization to work in the USA.

Responsibilities

• Set, confirm and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk-around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers on the status of their vehicle, based on customer specifications.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information CSI scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Providing an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Maintain professional personal appearance.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Skills

CDK knowledge

Spanish / English bilingual

Willingness to learn

Education

High School diploma or equivalent

Job description

Mac Haik Houston Chevy is hiring a Service Advisor to interact with customers, evaluate vehicle service needs, and coordinate repairs with technicians and parts staff.

You'll help write up repair orders, communicate estimates and timelines, and aim for outstanding customer experiences. The role offers a 5-day work week, opportunities for advancement, and comprehensive benefits. Bilingual Spanish/English preferred; CDK knowledge is a plus.