Mercedes-Benz Service Advisor

Mercedes-Benz of Riverside; Riverside (CA); On-site; USD 55,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Competitive pay

Job summary

Mercedes-Benz of Riverside is seeking an Automotive Service Advisor to be the primary contact for customers in our service department. You will manage the complete service workflow, provide accurate estimates, and maintain transparent communication between customers and technicians.

You will greet clients, explain maintenance needs, schedule repairs, and ensure a premium luxury experience from arrival to delivery. A strong customer focus and professional presentation are essential for success.

Qualifications

• 2+ years of experience as a Service Advisor or similar customer-facing role in automotive service, preferably luxury.
• Strong organizational skills and a customer-first mindset.
• Ability to manage workflows and collaborate with technicians in a high-volume environment.
• Excellent time management and multitasking abilities.
• Outstanding verbal and written communication tailored for premium clients.
• Professional appearance consistent with Mercedes-Benz brand standards.

Responsibilities

• Greet customers and ensure a premium luxury service experience from reception to vehicle delivery.
• Relay customer concerns to technicians and provide timely status updates.
• Schedule appointments, arrange loaner vehicles or shuttle services, and coordinate repairs.
• Generate clear cost estimates and explain charges, warranties, and savings to clients.
• Advise customers on warranty protections and maintenance options.
• Handle customer feedback and resolve concerns in line with brand standards.
• Collect necessary customer and vehicle data, ensuring accuracy prior to arrival or service.
• Accompany customers on test drives or evaluations as needed to diagnose concerns.
• Promote maintenance packages and seasonal offers to retain and attract clients.

Skills

Customer service

Luxury segment experience

Organization

Time management

Communication skills

Professional appearance

Clean driving record

Job description

Salary Range: $55,000 – $118,000 per year, depending on experience and performance.

Position Summary

The Automotive Service Advisor serves as the primary point of contact for customers at the Mercedes-Benz service department. This role is responsible for managing customer service interactions and maintaining continuous, transparent communication between customers and technical staff. The Service Advisor ensures a premium luxury experience by welcoming customers warmly, explaining maintenance and repair needs clearly, providing accurate estimates, and managing the complete service workflow to achieve maximum customer satisfaction.

Responsibilities & Duties

• Customer Service: Greet customers warmly and ensure a positive luxury service experience from initial reception through vehicle delivery.
• Communication & Technical Explanation: Relay customer concerns accurately to certified technicians. Provide timely status updates to customers throughout the repair process and translate complex technical information into easily understandable terms.
• Scheduling & Coordination: Make appointments, schedule check-ups, arrange loaner vehicles or shuttle services, and coordinate necessary repairs with the workshop team.
• Repair Estimates & Invoicing: Generate clear cost estimates for repairs, explain charges, warranty coverage, and potential cost savings clearly to clients, and manage repair orders, quotes, and invoices accurately.
• Warranty Advice: Advise customers on warranty protections, extended care coverage, and potential savings on recommended maintenance.
• Complaint Resolution: Handle customer feedback and resolve concerns efficiently, professionally, and in line with luxury brand standards.
• Vehicle Data Collection: Obtain and verify necessary customer, vehicle, and insurance data prior to or upon arrival.
• Test Drives & Evaluation: Accompany customers or technicians on test drives as needed to accurately diagnose and evaluate vehicle concerns.
• Service Marketing & Outreach: Promote dealership maintenance packages, seasonal service offers, and engage in proactive outreach to retain and attract clients.

Marginal Duties

• Other duties as assigned by dealership management.

Qualifications

• Skills & Experience:
  • 2+ years of prior experience as a Service Advisor or in a similar customer-facing role, preferably in automotive service—luxury segment experience.
  • Strong organizational skills with a customer-first, approachable personality.
  • Demonstrated ability to manage workflows, collaborate with technicians, and work efficiently in a high-volume team setting.
  • Excellent time management and multitasking abilities.
  • Outstanding verbal and written communication skills tailored for a premium luxury client base.
  • Professional, well-groomed appearance consistent with Mercedes-Benz brand standards.
  • Clean driving record and valid driver’s license.
• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development

Language & Communication Skills:

• Ability to communicate effectively in both verbal and written forms.
• Proficient in explaining technical vehicle data clearly to non-technical customers.
• Service reception area, service drive, and customer lounge environment.
• Involves moving between indoor service desks, customer areas, and active service shop environments.

Equal Opportunity Employer

Mercedes-Benz is an Equal Opportunity Employer committed to building an inclusive work environment for all employees.