Service Advisor - Truck Repairs & Customer Care

Kenworth Sales CO; Keyser (WV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health and Dental insurance

Flexible Spending Accounts (FSAs)

401(k) plan with company match

Paid Vacation and Personal Leave

Job summary

Kenworth Sales Company in Keyser, WV is seeking a Service Advisor to join our team. The primary function is to generate, monitor and close repair orders and support the Service Manager with department records.

The position offers an hourly wage of $20.00–$25.00 per hour, with a physical, hands-on role in a busy shop environment. If you are customer-focused, detail-oriented and ready to work as part of a team, apply today.

Qualifications

• Requires knowledge of heavy truck repair methods.
• Ability to identify and meet Customer needs.
• Must be a hard worker and a self-starter and a problem solver.
• Organizational, communication, and time management skills a must.
• Exceptional phone and customer service skills required.
• Appearance must meet the company image and requirements.

Responsibilities

• Coordinate all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms and complaints.
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians.
• Coordinates with Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on changes in service, costs, or time of completion.
• Calculates all labor charges on repair orders. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager.
• Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.
• Maintains up-to-date information on hourly service rates, service specials, etc.
• Maintains technical bulletins and other service shop literature.
• Issues Non-inventory Purchase Orders as authorized by management. Receives purchase orders.
• Controls cash box for Service Department and ensures cash balances.
• Assists Service Manager in the management of Service Department files and records.

Skills

English comprehension

Customer service

Self-motivation

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Kenworth Sales Company in Keyser, WV is seeking a Service Advisor to join our team. The primary function is to generate, monitor and close repair orders and support the Service Manager with department records.

The position offers an hourly wage of $20.00–$25.00 per hour, with a physical, hands-on role in a busy shop environment. If you are customer-focused, detail-oriented and ready to work as part of a team, apply today.