Service Advisor: Elevate Customer Care & Maintenance

Pohanka of Salisbury; Salisbury (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Job summary

Pohanka of Salisbury, part of the Pohanka Family of Dealerships, is seeking a Service Advisor to greet customers, collect vehicle information, and accurately report symptoms. You will determine maintenance needs based on vehicle history and provide cost estimates for labor and parts.

Maintain clear follow-up schedules and communicate progress to customers throughout the day. The role emphasizes customer satisfaction, clear communication, and integrity, with a supportive team and opportunities to

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Excellent communication skills and a positive, energetic demeanor.
• High level of personal and professional integrity.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers frequently.
• Verify that the final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer Service

Excellent Communication

Positive Attitude

Energy Level

Integrity

Job description

Pohanka of Salisbury, part of the Pohanka Family of Dealerships, is seeking a Service Advisor to greet customers, collect vehicle information, and accurately report symptoms. You will determine maintenance needs based on vehicle history and provide cost estimates for labor and parts.

Maintain clear follow-up schedules and communicate progress to customers throughout the day. The role emphasizes customer satisfaction, clear communication, and integrity, with a supportive team and opportunities to