Customer-Focused Service Advisor | Excellent Benefits & Growth

Pohanka Nissan Hyundai; Salisbury (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K with company contribution

Paid vacation

Paid personal leave

Paid holidays

Bonus programs

Vehicle purchase program

Job summary

Pohanka Honda of Salisbury is hiring a Service Advisor to greet customers, capture vehicle details, and communicate repair needs with clarity and care. You will prepare labor and parts estimates, track vehicle progress, and ensure accurate invoicing while delivering a positive customer experience.

We offer a supportive shop, benefits, and opportunities for growth in a reputable dealer group. Join a team recognized for quality and commitment in Salisbury, MD, and help maintain excellent service

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or similar role is a plus.
• Excellent communication skills.
• Positive and energetic personality.

Responsibilities

• Greet customers promptly and professionally.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage, and history.
• Prepare a complete and accurate labor and parts estimate.
• Establish follow-up time with customers.
• Monitor progress of each vehicle and update customers frequently.
• Verify that the final invoice matches the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication skills

Energy & positivity

Job description

Pohanka Honda of Salisbury is hiring a Service Advisor to greet customers, capture vehicle details, and communicate repair needs with clarity and care. You will prepare labor and parts estimates, track vehicle progress, and ensure accurate invoicing while delivering a positive customer experience.

We offer a supportive shop, benefits, and opportunities for growth in a reputable dealer group. Join a team recognized for quality and commitment in Salisbury, MD, and help maintain excellent service