Experienced Service Manager

Pohanka Of Salisbury; Salisbury (MD); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental

401(k) with company contribution

Paid vacation

Paid personal leave

Paid holidays

Bonus programs

Opportunities for advancement

Professional development assistance

Job summary

A leading automotive dealership in Salisbury, MD, is seeking an Experienced Service Manager. The ideal candidate will drive customer satisfaction and shop productivity while managing a team of technicians and service advisors. Proven experience in service management and technical automotive knowledge are essential. Join this award-winning dealership that values professional development and offers a range of benefits including health insurance, 401(k), and opportunities for advancement.

Qualifications

• Prior experience as a successful service manager.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience required.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Manage and hire technicians and service advisors.
• Prioritize required services.
• Spend quality time building relationships with the customers.

Skills

Customer retention

Shop productivity

Expense control

Team management

Technical automotive knowledge

Job description

Join to apply for the Experienced Service Manager role at Pohanka Of Salisbury.

Base pay range: $75,000.00/yr - $200,000.00/yr.

Summary

Pohanka of Salisbury is currently seeking a TOP NOTCH SERVICE MANAGER. Applicants must have a proven track record of success in customer retention, CSI, ESI, shop productivity, expense control, and departmental profitability. Applicants should be driven, goal‑oriented professionals who can motivate, train, develop, manage, and grow our service department to the next level.

Benefits

• Medical, Dental
• Life and Disability Insurance
• 401(k) with company contribution
• Paid vacation
• Paid personal leave
• Paid holidays
• Bonus programs
• Vehicle purchase programs
• Opportunities for advancement
• Professional development assistance

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customer has a positive dealership experience.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.

Requirements

• Prior experience as a successful service manager.
• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience required.

Why Work Here

• Time Magazine National Quality Dealer Award Winner.
• Sports Illustrated AIADA All‑Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation.
• Distinguished Service Citation from the Automotive Hall of Fame.
• Winner of Coastal Style's "Best of" Awards for the past 20+ years.
• Winner of Metropolitan's "Best of the Eastern Shore" Awards for the past 25+ years.

About The Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Pohanka of Salisbury has been on the Eastern Shore for over 20 years, starting their first dealership in Salisbury in 1999. Since 1919, five generations of the Pohanka family and our associates have provided loyal customers with a variety of easy ways to meet their needs. At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!

Email resumes to: [e-mail]