Service Advisor

Pohanka of Salisbury; Salisbury (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for professional growth

Supportive and friendly work环境

Employee discount programs

Job summary

Pohanka of Salisbury is seeking a dedicated Service Advisor to join our team in Salisbury, MD. You will be the primary point of contact between our customers and the service department, coordinating vehicle maintenance and repairs efficiently and professionally.

Responsibilities include greeting customers, scheduling appointments, communicating with technicians, and providing accurate estimates. The role requires strong communication and organizational skills, with opportunities for growth

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous experience in automotive service advising or customer service is preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs.
• Schedule service appointments and provide accurate estimates for repairs and maintenance.
• Communicate with technicians to relay customer concerns and status updates.
• Explain recommended services and repairs clearly to customers.
• Manage service order documentation and maintain accurate records.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Skills

Communication

Interpersonal skills

Customer service

Multi-tasking

Organizational skills

Computer skills

Education

No degree required

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Pohanka of Salisbury is seeking a dedicated and customer-focused Service Advisor to join our team in Salisbury, MD. In this role, you will be the primary point of contact between our customers and the service department, ensuring an exceptional experience by coordinating vehicle maintenance and repair services efficiently and professionally.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs.
• Schedule service appointments and provide accurate estimates for repairs and maintenance.
• Communicate with technicians to relay customer concerns and status updates.
• Explain recommended services and repairs clearly to customers.
• Manage service order documentation and maintain accurate records.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Requirements

• Excellent communication and interpersonal skills.
• Previous experience in automotive service advising or customer service is preferred.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Basic knowledge of automotive maintenance and repair is a plus.
• Proficiency with computer applications for scheduling and record keeping.

Benefits

• Competitive compensation package (details provided during interview).
• Opportunities for professional growth within the company.
• Supportive and friendly work environment.
• Employee discount programs.

About the Company

Pohanka of Salisbury is committed to delivering exceptional automotive service and customer satisfaction. Located in Salisbury, MD, we pride ourselves on our knowledgeable staff and dedication to quality workmanship. Join our team and be part of a company that values integrity, professionalism, and community engagement.