Service Advisor: Elevate Car Care & Customer Experience

Findlay Automotive Group; Flagstaff (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off

Medical

Dentaland Vision insurance

401K

Job summary

Findlay Automotive Group is seeking a Service Advisor in Flagstaff, AZ to serve as the main liaison between customers and our service department. You will understand customer needs, explain service requirements clearly, and coordinate with technicians to deliver timely maintenance and repairs.

Ideal candidates have experience in customer service or automotive service settings, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in customer service or automotive service advisor role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic understanding of automotive terminology and repair processes is an advantage.
• Proficiency with computer systems and software for scheduling and record keeping.

Responsibilities

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Scheduling software

Automotive terminology

Computer systems

Tools

Scheduling software

Record keeping software

CRM systems

Job description

Findlay Automotive Group is seeking a Service Advisor in Flagstaff, AZ to serve as the main liaison between customers and our service department. You will understand customer needs, explain service requirements clearly, and coordinate with technicians to deliver timely maintenance and repairs.

Ideal candidates have experience in customer service or automotive service settings, with strong communication skills and the ability to multitask in a fast-paced environment.