Service Advisor

Findlay Automotive Group; Flagstaff (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off

Medical

Dentaland Vision insurance

401K

Job summary

Findlay Automotive Group is seeking a Service Advisor in Flagstaff, AZ to serve as the main liaison between customers and our service department. You will understand customer needs, explain service requirements clearly, and coordinate with technicians to deliver timely maintenance and repairs.

Ideal candidates have experience in customer service or automotive service settings, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in customer service or automotive service advisor role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic understanding of automotive terminology and repair processes is an advantage.
• Proficiency with computer systems and software for scheduling and record keeping.

Responsibilities

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Scheduling software

Automotive terminology

Computer systems

Tools

Scheduling software

Record keeping software

CRM systems

Job description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.We embrace new challenges every day and are committed to meeting the evolving wants, needs, and expectations of today’s consumers. We take great pride in our dedication to delivering exceptional customer service and supporting the communities we serve. With deep roots in each of our markets, our employees exemplify our core values in every interaction.

As a Service Advisor, you will be the key point of contact between our customers and the service department.. You will need tohave a strong understanding of our product offerings and demonstrate excellent customer service skills. You will be expected to provide an exceptional customer experience by understanding customer needs, communicating vehicle service requirements clearly, and coordinating with the service team to deliver timely and efficient vehicle maintenance and repairs. Candidates with experience in retail automotive sales, finance management, business development, or service lane operations are highly encouraged to apply.

Benefits

• Competitive compensation package that rewards performance
• Paid Time Off
• Medical
• Dentaland Vision insurance
• 401K

Responsibilities

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Qualifications

• Previous experience in a customer service or automotive service advisor role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic understanding of automotive terminology and repair processes is an advantage.
• Proficiency with computer systems and software for scheduling and record keeping.
• Valid in-state driver's license; MVR Report Check
• Pass a drug test and background check