Service Advisor

RV Value Mart; Bath (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Paylocity in Bath, PA is seeking a Service Advisor who bridges customers and our service team. You will diagnose service needs, communicate repair timelines, and ensure a smooth, informed, and positive experience for every client.

You will greet customers, confirm details, review repair orders, provide updates, and coordinate parts and appointments while collaborating with Sales, Parts, and Warranty teams.

Qualifications

• Strong communication and customer service abilities.
• Excellent organizational and time-management skills.
• Sales and problem-solving mindset for service recommendations.
• Ability to thrive in a fast-paced, team-oriented environment.
• Familiarity with computer systems and reporting tools.

Responsibilities

• Customer Experience Champion: greet customers in person, by phone, or email; provide updates and resolve concerns.
• Appointment Coordination: schedule appointments, write service estimates, pre-order parts, confirm warranty coverage.
• Daily Department Operations: open/close service department, manage schedule, monitor open ROs, handle payments, generate reports.
• Technician Workflow Management: assist in assigning jobs and coordinating updates.
• Cross-Department Collaboration: work with Sales, F&I, Parts, and Warranty teams.

Skills

Communication & customer service

Organizational skills

Sales mindset

Problem-solving

Reporting tools familiarity

Job description

Description

Your Role at a Glance

As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it’s about building trust, offering expertise, and delivering exceptional service every day.

What You’ll Do

Customer Experience Champion

• Warmly greet customers in person, by phone, or email
• Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment
• Review repair orders (ROs) with customers at pick-up
• Provide regular updates during service and resolve concerns proactively
• Recommend additional services based on manufacturer guidelines and technician feedback

Appointment Coordination

• Schedule and confirm appointments efficiently
• Write detailed and accurate service estimates
• Pre-order parts as needed and verify extended warranty coverage
• Ensure smooth drop-offs and timely follow-ups

Daily Department Operations

• Open and close the service department
• Manage the day’s appointment schedule and address no-shows
• Monitor open ROs and track service progress
• Maintain organized records and a clean work area
• Process payments and generate weekly lot reports
• Collaborate with management on service feedback and performance

Technician Workflow Management

• Assist in assigning jobs to technicians
• Coordinate technician updates and shift workloads as needed
• Ensure authorization accuracy for all service jobs

Cross-Department Collaboration

• Work closely with Sales, F&I, Parts, and Warranty teams
• Arrange for sublet repairs and process third-party payments

Ongoing Development

• Engage in dealership training and manufacturer programs
• Pursue relevant certifications and stay current with industry trends
• Attend trade events and expand your professional network

Requirements

What You Bring to the Team

• Top-notch communication and customer service skills
• Strong organizational and time management abilities
• Proven sales and problem-solving mindset
• Ability to thrive in a fast-paced, team-oriented environment
• 2-4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person
• Familiarity with computer systems and reporting tools

Physical Requirements

• Frequent sitting, standing, walking, bending, and kneeling
• Ability to climb ladders and lift up to 50 lbs as needed

Why Join Us?

You’ll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you’re looking for a role where you can grow your career and make a real impact on the customer experience, this is it.

*This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*