Service Advisor: Customer Experience & Vehicle Care

Hireology; Sterling (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Hireology is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will facilitate repair orders, verify warranty coverage, and clearly communicate repair recommendations while driving customer satisfaction.

Responsibilities include documenting concerns, coordinating with technicians, and promoting preventative maintenance. Prior dealer experience and CDJR/GM knowledge are a plus.

Qualifications

• High school diploma or equivalent.
• Previous automotive service advisor experience preferred.
• Knowledge of CDJR and GM vehicle systems preferred.
• Valid driver's license with acceptable driving record.
• Ability to operate dealership management systems (Dealertrack experience preferred).
• Strong computer and keyboard skills.

Responsibilities

• Greet customers promptly and professionally.
• Listen carefully to customer concerns and document repair requests.
• Explain repairs and maintenance in clear language.
• Maintain communication regarding status, timelines, and costs.
• Review completed repair orders before closing.
• Coordinate with technicians and ensure warranty documentation meets requirements.
• Promote maintenance programs and protection products.
• Meet or exceed CSI objectives and sales goals.

Skills

Customer service

Communication

Organization

Problem solving

Sales aptitude

Keyboard skills

Education

High school diploma or equivalent

Tools

Dealertrack

Job description

Hireology is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will facilitate repair orders, verify warranty coverage, and clearly communicate repair recommendations while driving customer satisfaction.

Responsibilities include documenting concerns, coordinating with technicians, and promoting preventative maintenance. Prior dealer experience and CDJR/GM knowledge are a plus.