Service Advisor: Drive Customer Care & Growth

Jim Shorkey Auto Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career advancement

Team-first culture

Job summary

Jim Shorkey Auto Group is seeking a motivated Service Advisor to join our Ross Township/Irwin area team. You will warmly greet customers, listen to concerns, and guide them through service options and estimates.

You’ll use our service software to book appointments and track vehicle info while collaborating with technicians to ensure quality repairs. We’re a growth-focused dealership with competitive pay, benefits, and a team-first culture, offering career advancement and a path to long-term

Qualifications

• Previous experience working in a service advisor role is required.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort with computers and service software.
• A valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
• Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
• Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
• Keep customers informed throughout the service process, addressing questions and concerns with care.
• Build lasting relationships that turn first-time visitors into lifelong customers.
• Work closely with our skilled technicians to ensure timely, high-quality repairs.
• Uphold dealership standards and ensure every customer leaves with a smile.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

None

Tools

Service software

Service management system

Job description

Jim Shorkey Auto Group is seeking a motivated Service Advisor to join our Ross Township/Irwin area team. You will warmly greet customers, listen to concerns, and guide them through service options and estimates.

You’ll use our service software to book appointments and track vehicle info while collaborating with technicians to ensure quality repairs. We’re a growth-focused dealership with competitive pay, benefits, and a team-first culture, offering career advancement and a path to long-term