Automotive Service Advisor: Customer Experience Pro

Jim Taylor Chevrolet, L.l.c.; Louisiana (MO); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability & Life Insurance

401(k) Retirement Plan

Paid Vacation and 5 Paid Holidays

Free Medical Clinic Access

Free Mental & Physical Therapy

Free Access to a Nutritionist

Employee Discount Program

Ongoing Training & Career Development

Employee Referral Bonuses

Fun Employee Appreciation Events

Job summary

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver outstanding customer experiences and keep the service process organized and efficient.

The ideal candidate communicates well under pressure, enjoys solving problems, and helps customers understand their vehicle needs. Pay is performance-based with bonus opportunities for motivated team members, and a comprehensive benefits package supports health, growth, and success.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Excellent Customer Service.
• Basic computer competencies.
• Valid driver's license and clean driving record.
• Automotive or sales experience preferred.
• Strong communication and relationship-building skills.
• Confidence in presenting recommendations in a professional manner.
• Attention to detail and strong follow-through.
• Team-oriented attitude with a strong work ethic.
• Professionalism, urgency, and a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and help determine service needs.
• Prepare and manage repair orders, estimates, and approvals.
• Communicate service recommendations, timelines, and updates clearly.
• Coordinate with technicians and service team to ensure smooth workflow.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records and support high customer service standards.

Skills

Customer service

Communication

Teamwork

Attention to detail

Professionalism

Problem solving

Education

High school diploma or equivalent

Job description

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver outstanding customer experiences and keep the service process organized and efficient.

The ideal candidate communicates well under pressure, enjoys solving problems, and helps customers understand their vehicle needs. Pay is performance-based with bonus opportunities for motivated team members, and a comprehensive benefits package supports health, growth, and success.