Service Advisor

Jim Shorkey Auto Group; North Huntingdon Township (Westmoreland County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Benefits package

Employee discounts

Paid holidays

Work-life balance

Job summary

Jim Shorkey North Huntingdon Kia is seeking an experienced Service Advisor to join our team. You will assist in managing the daily operations of the service department, handle customer inquiries, and use video MPI systems to communicate results to customers.

We offer competitive pay plans based on experience, comprehensive benefits, employee discounts, paid holidays, and opportunities for professional growth within a supportive team environment.

Qualifications

• Proven experience as a service advisor or in a similar automotive service leadership role.
• Strong proficiency in technology and experience with video MPI systems.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to thrive in a fast-paced environment with over 100 customer interactions daily.

Responsibilities

• Assist in managing the daily operations of the service department to ensure efficiency and customer satisfaction.
• Handle customer inquiries and concerns, ensuring prompt and effective resolution.
• Utilize technology and video MPI (Multi-Point Inspection) systems to enhance service delivery and communication.
• Coordinate with the service manager to achieve department goals, including meeting or exceeding customer satisfaction scores.
• Implement service process improvements to enhance departmental performance.

Skills

Service advisory

Customer service

Technology proficiency

Communication skills

Team collaboration

Tools

Video MPI

Job description

Description

Jim Shorkey North Huntingdon Kia is seeking an experienced and dynamic Service Advisor to join our dedicated team. Our dealership is committed to providing exceptional customer service, and we pride ourselves on building lasting relationships with our clients through integrity, transparency, and professionalism.

Key Responsibilities:

• Assist in managing the daily operations of the service department to ensure efficiency and customer satisfaction.


• Handle customer inquiries and concerns, ensuring prompt and effective resolution.


• Utilize technology and video MPI (Multi-Point Inspection) systems to enhance service delivery and communication.


• Coordinate with the service manager to achieve department goals, including meeting or exceeding customer satisfaction scores.


• Implement service process improvements to enhance departmental performance.


• Ensure compliance with all safety, environmental, and manufacturer standards.

What We Offer:

• Competitive pay plan reflecting your experience and abilities.


• Opportunities for professional growth and advancement within a supportive team environment.


• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.


• Employee discounts on parts, service and vehicles.


• Paid holidays and vacations


• Work life balance

Requirements

• Proven experience as a service advisor or in a similar automotive service leadership role.


• Strong proficiency in technology and experience with video MPI systems.


• Excellent interpersonal and communication skills.


• Detail-oriented with strong organizational and problem-solving skills.


• Ability to thrive in a fast-paced environment, handling over 100 customer service interactions daily.


• Commitment to providing top-tier customer service and upholding dealership reputation.