Service Advisor - Diesel & Truck Equipment Expert

Penn Power Group, LLC; York Haven (York County); On-site; USD 55,000 - 85,000; Full time

Job summary

Penn Power Group, LLC is seeking a Service Advisor to join our team in a fast-paced environment. You will respond to customer inquiries, promote our services, and coordinate repair orders with internal departments while leveraging your experience in truck/automotive service or dealership settings.

We value a proactive, energetic professional who can build relationships, manage multiple inquiries, and deliver exceptional service in a collaborative setting.

Qualifications

• Respond to inquiries regarding services, pricing, repair dates and bill/repair order adjustments.
• Promote and sell the company’s services.
• Assess needs and promote alternative products and services.
• Coordinate activities with other internal departments to meet customer needs.
• Strong servicing experience in a truck/auto service or dealership environment.

Responsibilities

• Open, review, communicate status to customer and close repair orders.
• Expedite customer orders and ensure timely updates.
• Deliver excellent customer service and clear communication by phone and email.
• Collaborate with internal teams to meet customer expectations.

Skills

Customer service

Sales

Communication

Coordination

Relationship building

Time management

Job description

Penn Power Group, LLC is seeking a Service Advisor to join our team in a fast-paced environment. You will respond to customer inquiries, promote our services, and coordinate repair orders with internal departments while leveraging your experience in truck/automotive service or dealership settings.

We value a proactive, energetic professional who can build relationships, manage multiple inquiries, and deliver exceptional service in a collaborative setting.