Service Manager

PENN Power Group; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Penn Power Group in Philadelphia is seeking a Service Department Manager to lead daily operations, supervise diesel technicians, and ensure timely repairs.

You will build strong customer relationships, schedule work orders, and partner with sales and operations to drive growth. The role requires 3+ years in heavy-duty diesel repair with leadership experience, and knowledge of diagnostic tools.

Qualifications

• 3+ years in heavy-duty diesel repair with at least 2 years in a supervisory or management role.
• Strong knowledge of diesel engines, hydraulics, electrical systems, and diagnostic equipment.
• Proven leadership skills and ability to manage a team effectively.
• Excellent customer service and communication abilities.
• Experience with service software and reporting tools a plus.

Responsibilities

• Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs.
• Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
• Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
• Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines.
• Ensure compliance with safety standards, environmental regulations, and company policies.
• Monitor parts inventory and work with the parts department to ensure timely procurement.
• Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement.
• Collaborate with sales and operations teams to support business goals.

Skills

Team leadership

Diesel engines

Diagnostics

Customer service

Communication

Service software

Job description

Description

At Penn Power Group, we don't just service trucks-we support the businesses that keep America moving. With over 50 years of experience and leading presence in our markets, we offer a distinctly comprehensive range of commercial fleet services and products, including mobile fleet maintenance and repair capabilities; the highest level of OEM- Certified services for Allison Transmissions and Carrier Transicold; deep expertise in diesel engine repair for market leaders like Detroit Diesel; and full trailer repair and maintenance capabilities through our team of highly trained technicians.

Requirements

What You'll Do

• Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs.
• Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
• Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
• Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines.
• Ensure compliance with safety standards, environmental regulations, and company policies.
• Monitor parts inventory and work with the parts department to ensure timely procurement.
• Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement.
• Collaborate with sales and operations teams to support business goals.

What you Bring:

• 3+ years of experience in heavy-duty diesel repair, with at least 2 years in a supervisory or management role.
• Strong knowledge of diesel engines, hydraulics, electrical systems, and diagnostic equipment.
• Proven leadership skills and ability to manage a team effectively.
• Excellent customer service and communication abilities.
• Experience with service software and reporting tools a plus

Why Join Us?

• Competitive salary based o
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Paid Time off, holidays and company sponsored training
• A supportive culture where your contributions drive visible success
• Career growth opportunities

At Penn Power Group, we understand trucks, and we understand people.

#WrenchLife #DieselService #ShopBoss #NowHiring #DieselTechsUnite #FleetFixer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact [e-mail] [phone] ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities