Service Advisor - Diesel/Heavy-Duty Growth

Pho Prime, LLC; Wakefield (MA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and manage a profitable service department in Wakefield, MA.

You will focus on high customer satisfaction, productive staffing, and cost controls while guiding service activity to meet customer expectations. With 3+ years in heavy-duty diesel service, you will coordinate quotes, authorize work, and maintain clear communications with customers and shop staff to ensure timely,

Qualifications

• 3+ Years’ experience with heavy duty dealership and/or diesel service environment.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with customers by phone or in person to determine concerns and needs with professionalism.
• Matches customer needs with product and service offerings and proposes solutions.
• Liaison between customers and shop personnel to determine work, quote prices and terms.
• Stays in close contact with customers during the transaction and documents communications.
• Open and close work orders in a timely manner.
• Verify warranty status with assistance from warranty department.

Skills

Strong communication

Diesel service experience

Tools

Microsoft Office Suite

Job description

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and manage a profitable service department in Wakefield, MA.

You will focus on high customer satisfaction, productive staffing, and cost controls while guiding service activity to meet customer expectations. With 3+ years in heavy-duty diesel service, you will coordinate quotes, authorize work, and maintain clear communications with customers and shop staff to ensure timely,