Diesel & Heavy-Duty Service Advisor

W.W.Williams; Wakefield (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and help run a profitable service department through staffing, customer satisfaction, and cost controls.

You will set objectives, monitor performance, and strive for efficient scheduling while maintaining high service standards for customers. You will communicate with customers, prepare quotes, and coordinate with shop personnel to ensure work is performed to customer

Qualifications

• 3+ years’ experience in heavy-duty dealership and/or diesel service environment.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with the customer, either by phone or in person, to determine customer’s concerns and needs with professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions to maximize customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with accuracy and obtain customer authorization to proceed.
• Stays in close contact with customers during the transaction and documents all communications including price quotes, authorizations, payment terms and special requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Heavy-duty dealership experience

Customer service skills

Communication skills

MS Office proficiency

Job description

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and help run a profitable service department through staffing, customer satisfaction, and cost controls.

You will set objectives, monitor performance, and strive for efficient scheduling while maintaining high service standards for customers. You will communicate with customers, prepare quotes, and coordinate with shop personnel to ensure work is performed to customer