Heavy-Duty Service Advisor | Customer Solutions & Growth

Pho Prime, LLC; Wakefield (MA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

8 Paid Holidays

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth Opportunities

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and help run a profitable service department.

The role emphasizes productive staffing, customer satisfaction, cost controls, and driving service activity to meet customer expectations. Responsibilities include communicating with customers, matching needs with products and services, coordinating with shop personnel, recording quotes and terms, and maintaining warranty status in

Qualifications

• 3+ Years’ experience with heavy duty dealership and/or diesel service environment.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with the customer by phone or in person to determine concerns and needs - present and future - while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers’ authorization to proceed.
• Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Strong written and verbalcommunication

3+ Years’ experience with heavy duty"

Tools

Microsoft Office Suite

Job description

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Advisor to support generator technicians and help run a profitable service department.

The role emphasizes productive staffing, customer satisfaction, cost controls, and driving service activity to meet customer expectations. Responsibilities include communicating with customers, matching needs with products and services, coordinating with shop personnel, recording quotes and terms, and maintaining warranty status in