Service Advisor: Customer Solutions & Growth

Mercedes-Benz of Westminster

Westminster (CO)

On-site

USD 80,000 - 160,000

Full time

5 days ago

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Benefits offered by this job

Paid Holidays

Paid time off

401(k) with 50% company match of first

Medical, Dental, Vision Insurance

Team member auto purchase, Parts &

Service & discount

Job summary

Mercedes-Benz of Westminster is actively seeking a skilled Service Advisor to join our Westminster, CO team. You will consult with customers, document vehicle problems, and prepare accurate labor and parts estimates with promised times.

A strong focus on customer service and clear communication is essential in our fast-paced, growth-oriented environment. We offer a competitive compensation package and clear advancement opportunities within a culture that promotes from within.

Qualifications

High School graduate or GED.
Minimum 2 years Service Advisor experience.
Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
ASE certification in at least one skill level recommended but not required.
Excellent Customer Service abilities.
Must possess a valid driver’s license with a clean driving record and clean criminal history.
Detail oriented and excels in a fast-paced, results driven environment.
Comfortable with negotiating.

Responsibilities

Consult with customers to understand their needs and provide solutions.
Writes up customer's vehicle problems accurately and clearly on repair order.
Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Explains completed work and all charges to customers.
Make outbound calls based on lists provided by management to drive business.
Answer inbound calls and work with the BDC to schedule your book of business daily.
Exceed minimum monthly performance based on metrics provided by management.
Engage with the customer and build rapport.
Establish a business model to grow consistently year over year.