Service Advisor

Mercedes--benz-Grou; Westminster (CO); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Paid Holidays

Paid time off

401(k) with 50% company match of first

Insurance – Medical, Dental, Vision

Team Member auto purchase, Parts &

Job summary

Mercedes-Benz of Westminster is seeking a skilled Service Advisor to guide customers from inquiry to repair completion. You will write up vehicle problems, prepare accurate labor and parts estimates, and communicate promised times and costs clearly to customers.

The role requires strong customer service, good negotiation skills, and the ability to drive business through outbound calls and effective scheduling with the BDC. A fast-paced, results-driven environment awaits.

Qualifications

• High School diploma or GED required.
• Minimum 2 years Service Advisor experience.
• ASE certification in at least one skill level is nice but not required.
• Valid driver's license with clean record and no criminal history.
• Detail oriented and able to perform in a fast-paced, results-driven environment.
• Comfortable with negotiating.

Responsibilities

• Consult with customers to understand needs and provide solutions.
• Write up vehicle problems accurately on repair orders.
• Provide accurate labor and parts estimates with promised time.
• Communicate changes in estimate and time to customers and obtain authorization.
• Explain completed work and charges to customers.

Skills

Customer Service

Negotiation

Detail Oriented

Communication Skills

Sales Focus

Education

High School Diploma

Job description

COMPENSATION: $80,000-$160,000

Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminsteractively seeks to develop talent in order to promote within.

ESSENTIAL DUTIES:

• Consult with customers to understand their needs and provide solutions.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains completed work and all charges to customers.
• Make outbound calls based on lists provided by management to drive business.
• Answer inbound calls and work with theBDC to schedule your book of business daily.
• Exceed minimum monthly performance based on metrics provided by management.
• Engage with the customer and build rapport.
• Establish a business model to grow consistently year over year.

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.

• High School graduate or GED
• Minimum 2 years Service Advisor experience
• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
• ASE certification in at least one skill levelrecommended but not required.
• Excellent Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment
• Comfortable with negotiating

COMPENSATIONS

• Starting at $80,000/yr

COMPANY BENEFITS:

• Paid Holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance – Medical, Dental, Vision
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Quarterly community involvement opportunities
• Strong Advancement and Career Development OpportunitiesCulture of Coaching and Mentoring
• Many long-tenured employees including fiveTeam Members employed since day one – 18years
• Monthly Catered Lunch and Team Recognition