Service Advisor — Commission-Based Customer Care

Penske Automotive Group; San Diego (CA); On-site; USD 75,000 - 150,000; Full time

Job summary

Mercedes-Benz of San Diego seeks a Service Advisor to sell and schedule service work, communicate with customers, and provide accurate repair estimates. The role involves coordinating with the service department, explaining warranty considerations, and ensuring customer satisfaction.

The ideal candidate has strong communication, teamwork, and automotive knowledge, with a focus on quality and safety in a high-volume shop environment.

Qualifications

• High school diploma or the equivalent.
• Excellent communication and listening skills.
• Ability to work in a team.
• Knowledge of automotive systems and repair processes.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers and handles telephone transactions.
• Writes up customers' vehicle problems clearly on the repair order and explains costs.
• Assists customers by explaining repairs and maintaining the promised time.

Skills

Automotive systems knowledge

Excellent communication skills

Team player

Detail-oriented

Time management

Education

High school diploma or equivalent

Experience in service department preferred

Tools

Technical manuals

Repair process knowledge

Job description

Mercedes-Benz of San Diego seeks a Service Advisor to sell and schedule service work, communicate with customers, and provide accurate repair estimates. The role involves coordinating with the service department, explaining warranty considerations, and ensuring customer satisfaction.

The ideal candidate has strong communication, teamwork, and automotive knowledge, with a focus on quality and safety in a high-volume shop environment.