Service Advisor

Mercedes-Benz of Westminster; Westminster (CO); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Paid Holidays

Paid time off

401(k) with 50% company match of first

Medical, Dental, Vision Insurance

Team member auto purchase, Parts &

Service & discount

Job summary

Mercedes-Benz of Westminster is actively seeking a skilled Service Advisor to join our Westminster, CO team. You will consult with customers, document vehicle problems, and prepare accurate labor and parts estimates with promised times.

A strong focus on customer service and clear communication is essential in our fast-paced, growth-oriented environment. We offer a competitive compensation package and clear advancement opportunities within a culture that promotes from within.

Qualifications

• High School graduate or GED.
• Minimum 2 years Service Advisor experience.
• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
• ASE certification in at least one skill level recommended but not required.
• Excellent Customer Service abilities.
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment.
• Comfortable with negotiating.

Responsibilities

• Consult with customers to understand their needs and provide solutions.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains completed work and all charges to customers.
• Make outbound calls based on lists provided by management to drive business.
• Answer inbound calls and work with the BDC to schedule your book of business daily.
• Exceed minimum monthly performance based on metrics provided by management.
• Engage with the customer and build rapport.
• Establish a business model to grow consistently year over year.

Skills

Customer service

Excellent communication

Detail oriented

Negotiation

Valid driver’s license

Education

High School diploma or GED

Automotive technical training or advisor training

ASE certification (optional)

Job description

COMPENSATION: $80,000-$160,000

Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers - its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.

ESSENTIAL DUTIES

• Consult with customers to understand their needs and provide solutions.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains completed work and all charges to customers.
• Make outbound calls based on lists provided by management to drive business.
• Answer inbound calls and work with the BDC to schedule your book of business daily.
• Exceed minimum monthly performance based on metrics provided by management.
• Engage with the customer and build rapport.
• Establish a business model to grow consistently year over year.

Qualifications, Experience, Education, Certificates, Licenses, Etc.

• High School graduate or GED
• Minimum 2 years Service Advisor experience
• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
• ASE certification in at least one skill level recommended but not required.
• Excellent Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment
• Comfortable with negotiating

Compensations

• Starting at $80,000/yr

COMPANY BENEFITS

• Paid Holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance - Medical, Dental, Vision
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Quarterly community involvement opportunities
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one - 18 years
• Monthly Catered Lunch and Team Recognition