Service Advisor - Customer-Focused & Growth-Driven

Gaudin Ford; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

Gaudin Ford, a long-standing Las Vegas automotive dealer, seeks a driven Service Advisor to join our service team. You will greet clients, document concerns, coordinate repairs, and communicate status while maintaining high customer satisfaction in a fast-paced setting.

Ideal candidates have at least 2 years of service-advisor experience in an automotive dealership, solid knowledge of vehicle maintenance, and familiarity with CDK and MPI systems.

Qualifications

• Minimum of 2 years of Service Advisor experience.
• Automotive dealership experience required.
• Strong automotive knowledge and understanding of vehicle maintenance and repair.
• CDK and MPI experience required.
• Ford experience preferred.
• Paycom experience preferred but not required.
• Bilingual Spanish/English is a plus.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Obtain accurate customer and vehicle information.
• Clearly document vehicle symptoms and concerns as described by the customer.
• Determine and recommend appropriate maintenance based on vehicle age, mileage, and service history.
• Prepare complete and accurate estimates for labor and parts.
• Establish and communicate realistic follow-up and completion times.
• Monitor vehicle progress throughout the day and provide customers with regular status updates.
• Verify that final invoices accurately reflect the work performed on the repair order.
• Explain completed repairs, maintenance, and charges to customers clearly and professionally.
• Maintain strong communication with technicians and the service department to ensure a smooth repair process.

Skills

Service advisor experience

Automotive dealership experience

CDK MPI experience

Ford experience

Paycom experience

Bilingual Spanish/English

Job description

Gaudin Ford, a long-standing Las Vegas automotive dealer, seeks a driven Service Advisor to join our service team. You will greet clients, document concerns, coordinate repairs, and communicate status while maintaining high customer satisfaction in a fast-paced setting.

Ideal candidates have at least 2 years of service-advisor experience in an automotive dealership, solid knowledge of vehicle maintenance, and familiarity with CDK and MPI systems.