Automotive Service Advisor - BMW of Houston Midtown

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Professional work environment with job training

Market-leading pay plus bonuses

Structured, self-paced training opportunities

Job summary

Group1 Automotive, Inc. is seeking a high-performing Automotive Service Advisor to join their team in Houston, Texas. This role emphasizes delivering a premium customer experience in a fast-paced luxury automotive environment.

The ideal candidate will have at least one year of experience and a valid driver’s license. Benefits include comprehensive insurance options, a 401(k) plan with company match, and a professional work environment.

Qualifications

• Minimum 1 year of recent luxury or premium Automotive Service Advisor experience required.
• Must have a valid driver’s license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles.
• Generate and provide customers with an accurate estimate of repairs.

Skills

Interpersonal Communication Skills

Attention to Detail

Basic Computer Skills

Product Knowledge

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Overview

Group 1 BMW of Houston Midtown is seeking a high-performing Automotive Service Advisor to join our team! This is an exciting opportunity to work in a fast-paced luxury automotive environment where delivering a premium ownership experience and cultivating strong client relationships are essential to success.

We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth. If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today!

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum 1 year of recent luxury or premium Automotive Service Advisor experience required
• CDK, Xtime, and TSD Experience Preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Driver’s License

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.