Mid-Senior Automotive Service Advisor – Customer Experience

Sonic Automotive, Inc.; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee pricing on purchases

Gym membership options

Travel deals on hotels/rentals/airfare

Career growth in a Fortune 500 company

Job summary

Momentum Volkswagen in Houston, part of Sonic Automotive, is seeking a Service Advisor to join the service team. You will liaise between customers and technicians, ensuring accurate issue documentation and timely service delivery.

The role emphasizes strong communication, customer service, and knowledge of automotive systems. Valid driver license and ability to pass pre-employment checks are required.

Qualifications

• 1+ years experience as a Service Advisor at an automotive dealership.
• Strong customer service and communication skills.
• Knowledge of automotive systems and basic tech understanding.
• Valid driver's license and clean driving record.
• Authorized to work in the USA and able to pass background checks.

Responsibilities

• Greet customers professionally and document vehicle issues.
• Explain recommended services and obtain approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status and timelines.
• Prepare invoices with service breakdowns and handle billing.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

CDK experience

Tools

CDK

Job description

Momentum Volkswagen in Houston, part of Sonic Automotive, is seeking a Service Advisor to join the service team. You will liaise between customers and technicians, ensuring accurate issue documentation and timely service delivery.

The role emphasizes strong communication, customer service, and knowledge of automotive systems. Valid driver license and ability to pass pre-employment checks are required.