Service Advisor - Customer-Focused Auto Care Lead

L0705 DCH Freehold Toyota; Freehold (NJ); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

DCH Freehold Toyota is seeking a Service Advisor in Freehold, NJ, to guide customers through the service process and act as their trusted advisor. The role emphasizes clear communication, accurate repair orders, and effective teamwork with technicians.

Pay ranges from $64,500 to $120,000 per year, driven by commissions and bonuses. Flexible scheduling, including evenings and weekends, supports dealership operations and customer demand.

Qualifications

• 2+ years of experience in service or customer-facing roles.
• Polished and professional demeanor with customer focus.
• Ability to explain service needs clearly to customers.

Responsibilities

• Greet customers and act as their trusted advisor throughout the service process.
• Write repair orders and clearly communicate service needs.
• Work closely with technicians to ensure quality and timely service.
• Provide updates and build long-term customer relationships.
• Deliver an exceptional customer experience every time.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Valid Driver's License

Education

High School Diploma

Tools

CDK experience

Job description

DCH Freehold Toyota is seeking a Service Advisor in Freehold, NJ, to guide customers through the service process and act as their trusted advisor. The role emphasizes clear communication, accurate repair orders, and effective teamwork with technicians.

Pay ranges from $64,500 to $120,000 per year, driven by commissions and bonuses. Flexible scheduling, including evenings and weekends, supports dealership operations and customer demand.