Elite Automotive Service Advisor | Bonuses & Benefits

Performance Toyota Fairfield; Ohio; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus giveaways every 3 months

Employee vehicle discounts

Toolbox provided

Climate-controlled shop

Uniforms provided

Break room

Well-lit workplace

Job summary

Performance Toyota Fairfield is seeking an experienced Service Advisor with at least three years in the field. You will provide personalized support for light maintenance and repair recommendations, ensuring clear communication with customers and technicians.

This role offers a salary between $55,000 and $75,000 annually, with experience-based pay and a potential quarterly bonus. Hours are 7:00 AM to 5:00 PM, Monday through Friday, with alternating Saturdays and an extra day off.

Qualifications

• 3+ years of Service (Writer) experience preferred.
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
• Performance Toyota Fairfield is a drug-free workplace

Responsibilities

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a promise time for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the promise time and why; before the promised time for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Skills

Customer service

Time management

Communication

Computer literacy

Automotive knowledge

Education

High school diploma/GED

Job description

Performance Toyota Fairfield is seeking an experienced Service Advisor with at least three years in the field. You will provide personalized support for light maintenance and repair recommendations, ensuring clear communication with customers and technicians.

This role offers a salary between $55,000 and $75,000 annually, with experience-based pay and a potential quarterly bonus. Hours are 7:00 AM to 5:00 PM, Monday through Friday, with alternating Saturdays and an extra day off.