Service Advisor — Customer-Driven Auto Care, Bonus Eligible

Performance Kings Honda; Fairfield (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plan with company match

Quarterly bonus

Employee discounts on vehicles, parts,

Job summary

Performance Toyota Fairfield is seeking an experienced Service Advisor with at least three years of experience in the field to provide personalized and exceptional assistance for light maintenance and repair recommendations. The role offers a 40-hour work week, Monday through Friday with alternating Saturdays, and hours from 7:00 AM to 5:00 PM, with a competitive salary based on experience.

Join a team recognized for excellence and customer satisfaction, with a strong emphasis on delivering

Qualifications

• 3+ years of Service (Writer) experience preferred.
• High school diploma/GED preferred.
• Competent level of computer literacy.
• Substantial time management technique.
• General understanding of automotive maintenance.
• Maintain an energetic, positive, and respectful attitude with everyone.
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles.

Responsibilities

• Maintain your Customer Satisfaction Scores at or above the district goal.
• Receiving in customers and their automobiles in the most effective and timely manner.
• Constant communication with your service technicians.
• Calling customers with diagnostic results and recommendations from your technicians.
• Selling the recommendations from your technicians.
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work.
• Prompt call to customers when vehicle is washed and ready.
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up.
• Close all repair orders and review with customers as they pick up their automobiles.

Skills

Customer service

Communication

Time management

Positive attitude

Driving

Education

High school diploma/GED

Tools

Computer literacy

Job description

Performance Toyota Fairfield is seeking an experienced Service Advisor with at least three years of experience in the field to provide personalized and exceptional assistance for light maintenance and repair recommendations. The role offers a 40-hour work week, Monday through Friday with alternating Saturdays, and hours from 7:00 AM to 5:00 PM, with a competitive salary based on experience.

Join a team recognized for excellence and customer satisfaction, with a strong emphasis on delivering