Service Advisor

L0456 Kia of North Austin; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Lithia & Driveway is seeking a Service Advisor at our North Austin Kia dealership. You will initiate service requests, verify warranties, develop estimates, and write repair orders while maintaining clear records and serving as the customer- technician liaison.

Ideal candidates have prior service advisor experience or automotive technician background, strong customer service focus, and a valid driver’s license. This on-site role offers competitive pay and benefits.

Qualifications

• Previous Service Advisor experience preferred.
• Prior automotive technician experience is a plus.
• Team player with focus on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver's license with acceptable driving record.

Responsibilities

• Initiate automotive services by identifying performance issues and service requests.
• Verify warranty and service contract coverage and develop estimates.
• Write repair orders and maintain customer records.
• Serve as liaison between customer and technician to ensure understanding of needs.
• Develop estimates by costing materials, supplies and labor.
• Prepare and enter repair orders into the service database.
• Communicate additional service needs to customers based on inspection.
• Administer manufacturer warranty for qualifying repairs.
• Inform customers of service specials, times and expenses.

Skills

Customer service

Effective communication

Team player

Basic mechanical understanding

Valid driver's license

Education

High school diploma or equivalent

Job description

Dealership: L0456 Kia of North Austin KIA North Austin Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities

• As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests;
• verifying warranty and service contract coverage;
• developing estimates;
• writing repair orders;
• maintaining customer records.
• Serve as the communicator and liaison between the customer and technician;
• ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor;
• calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!