Service Advisor - Customer-Focused Auto Care & Career Growth

CarShop Mt Holly-CS903; Mount Holly Township (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Paid training and professional develop

Career advancement opportunities with

Supportive team-oriented work环境

Job summary

CarShop Mt Holly-CS903 is hiring a Service Advisor in Mount Holly, NJ. The role focuses on delivering exceptional service to customers, serving as the primary contact for service customers from start to finish.

Responsibilities include greeting customers, communicating repairs, coordinating with technicians, and keeping customers informed about timelines and costs. The position offers a full-time schedule with opportunities for growth within CarShop and Penske Automotive Group.

Qualifications

• Automotive service advising or dealership experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet customers and understand their vehicle service and maintenance needs.
• Communicate recommended repairs and maintenance services clearly and professionally.
• Work closely with technicians to ensure accurate diagnoses and repair recommendations.
• Keep customers informed throughout the repair process, including timelines and costs.
• Deliver exceptional customer service while building long-term customer relationships.
• Schedule service appointments and manage workflow efficiently.
• Ensure repair orders are completed accurately and in a timely manner.
• Follow department processes and company policies.
• Identify opportunities to improve customer satisfaction and overall department performance.

Job description

CarShop Mt Holly-CS903 is hiring a Service Advisor in Mount Holly, NJ. The role focuses on delivering exceptional service to customers, serving as the primary contact for service customers from start to finish.

Responsibilities include greeting customers, communicating repairs, coordinating with technicians, and keeping customers informed about timelines and costs. The position offers a full-time schedule with opportunities for growth within CarShop and Penske Automotive Group.