Service Advisor

CarShop Mt Holly-CS903; Mount Holly Township (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Paid training and professional develop

Career advancement opportunities with

Supportive team-oriented work环境

Job summary

CarShop Mt Holly-CS903 is hiring a Service Advisor in Mount Holly, NJ. The role focuses on delivering exceptional service to customers, serving as the primary contact for service customers from start to finish.

Responsibilities include greeting customers, communicating repairs, coordinating with technicians, and keeping customers informed about timelines and costs. The position offers a full-time schedule with opportunities for growth within CarShop and Penske Automotive Group.

Qualifications

• Automotive service advising or dealership experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet customers and understand their vehicle service and maintenance needs.
• Communicate recommended repairs and maintenance services clearly and professionally.
• Work closely with technicians to ensure accurate diagnoses and repair recommendations.
• Keep customers informed throughout the repair process, including timelines and costs.
• Deliver exceptional customer service while building long-term customer relationships.
• Schedule service appointments and manage workflow efficiently.
• Ensure repair orders are completed accurately and in a timely manner.
• Follow department processes and company policies.
• Identify opportunities to improve customer satisfaction and overall department performance.

Job description

We're growing our service team in Mount Holly, NJ and are looking for a customer-focused Service Advisor who is passionate about delivering exceptional service and helping customers keep their vehicles running at their best.

At CarShop, we're committed to delivering an exceptional customer experience-and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

Compensation & Benefits
Pay: $65,000 - $85,000+ per year

• Competitive compensation with performance-based earning potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Paid training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Supportive team-oriented work environment

What You'll Do
As a Service Advisor, you'll serve as the primary point of contact for our service customers, ensuring they receive a professional, transparent, and exceptional service experience from start to finish.

Responsibilities include:

• Greet customers and understand their vehicle service and maintenance needs
• Communicate recommended repairs and maintenance services clearly and professionally
• Work closely with technicians to ensure accurate diagnoses and repair recommendations
• Keep customers informed throughout the repair process, including timelines and costs
• Deliver exceptional customer service while building long-term customer relationships
• Schedule service appointments and manage workflow efficiently
• Ensure repair orders are completed accurately and in a timely manner
• Follow department processes and company policies
• Identify opportunities to improve customer satisfaction and overall department performance

What We're Looking For

• Automotive service advising, automotive repair, or dealership experience preferred
• Strong customer service and relationship-building skills
• Excellent verbal and written communication abilities
• Ability to thrive in a fast-paced environment while maintaining professionalism
• Strong problem-solving and organizational skills
• Basic computer proficiency and comfort learning dealership software systems
• Ability to manage multiple priorities and maintain attention to detail
• Positive attitude with a commitment to integrity, teamwork, and continuous improvement
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Job Type: Full-time

CarShop is an Equal Opportunity Employer.

#CSEL

Full/Part Time

Full-time

Location Address

1971 Burlington-Mt.Holly Rd, Mount Holly , New Jersey 08060 , United States

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Area of Interest

Service and Parts