Service Advisor - North Point Volvo

Sonic Automotive

Alpharetta (GA)

On-site

USD 75,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off that grows with you

Free & discounted gym membership options

Exclusive travel deals on hotels, rentals & airfare

Job summary

Sonic Automotive is seeking a Service Advisor at North Point Volvo in Alpharetta, GA. In this role, you will be essential in providing outstanding customer service while coordinating vehicle repairs and maintenance smoothly.

The position offers performance-based earnings ranging from $75,000 to $125,000+ annually, along with perks like medical coverage, a 401(k) with company match, and opportunities for career growth in a Fortune 500 environment.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Ability to pass pre-employment testing to include background checks and drug test.
Valid driver's license and a clean driving record.

Responsibilities

Greet customers in a friendly and professional manner.
Provide detailed explanations of recommended services and repairs.
Schedule appointments and manage service bay availability.

Skills

Customer service skills

Strong communication

Knowledge of automotive systems

Multitasking

Organizational skills

Tools

CDK

Job description

Sonic Automotive is a multi‑billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At North Point Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation (Draw / Commission)

Performance-based earnings range: $75,000 to $125,000+ / year
Actual earnings depend on performance. High‑performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast‑paced environment.
Excellent organizational and time‑management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications