Service Advisor - Dyer & Dyer Volvo

Sonic Automotive; Chamblee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dyer & Dyer Volvo, part of the Sonic Automotive family, is hiring a Service Advisor to join our service team. You will schedule appointments, greet customers, and provide precise labor and parts estimates while keeping customers informed of progress and any changes.

Ideal candidates have two years of Service Advisor experience, solid vehicle knowledge, and excellent communication skills. Compliance with safety and pre-employment checks is required.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must pass pre-employment testing: background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Schedules service appointments and collects customer/vehicle data.
• Greets customers in a friendly, timely manner.
• Provides written cost estimates for labor and parts; establishes promised time.
• Monitors repair progress; communicates changes and obtains authorization for additional work.
• Test-drives or refers vehicle to test technician as needed.
• Maintain CSI at or above manufacturer/branch average.
• Advise customers on car care per manufacturer specs.

Skills

Service advisor experience

Vehicle knowledge

Communication skills

Professional appearance

Job description

At Dyer & Dyer Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA.
• Must perform duties and responsibilities in a safe manner.
• Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.