Service Advisor: Customer-First & Career Growth

Woody Folsom CDJR Douglas; Douglas (GA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Training programs

Team environment

Job summary

Woody Folsom CDJR Douglas in Douglas, GA is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring a smooth and positive vehicle care experience. You will greet customers, relay accurate estimates, schedule service, and coordinate with technicians while maintaining clear status updates.

A customer‑focused attitude and strong communication are essential.

Qualifications

• Customer service experience preferred.
• Strong organizational and multitasking abilities.
• Able to handle fast-paced environment.
• Basic automotive knowledge a plus.

Responsibilities

• Greet customers and determine their automotive service needs.
• Provide accurate service estimates and communicate necessary repairs or maintenance to customers.
• Schedule service appointments and coordinate workflow with technicians.
• Maintain clear communication with customers regarding vehicle status and completion times.
• Manage customer concerns promptly and professionally.
• Ensure all vehicle service documentation is complete and accurately recorded.
• Promote additional services and products to enhance customer satisfaction and dealership profitability.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Woody Folsom CDJR Douglas in Douglas, GA is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring a smooth and positive vehicle care experience. You will greet customers, relay accurate estimates, schedule service, and coordinate with technicians while maintaining clear status updates.

A customer‑focused attitude and strong communication are essential.