Service Advisor

Woody Folsom CDJR Douglas; Douglas (GA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Training programs

Team environment

Job summary

Woody Folsom CDJR Douglas in Douglas, GA is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring a smooth and positive vehicle care experience. You will greet customers, relay accurate estimates, schedule service, and coordinate with technicians while maintaining clear status updates.

A customer‑focused attitude and strong communication are essential.

Qualifications

• Customer service experience preferred.
• Strong organizational and multitasking abilities.
• Able to handle fast-paced environment.
• Basic automotive knowledge a plus.

Responsibilities

• Greet customers and determine their automotive service needs.
• Provide accurate service estimates and communicate necessary repairs or maintenance to customers.
• Schedule service appointments and coordinate workflow with technicians.
• Maintain clear communication with customers regarding vehicle status and completion times.
• Manage customer concerns promptly and professionally.
• Ensure all vehicle service documentation is complete and accurately recorded.
• Promote additional services and products to enhance customer satisfaction and dealership profitability.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Woody Folsom CDJR Douglas is seeking a dedicated and customer-focused Service Advisor to join our team in Douglas, GA. As a Service Advisor, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience for everyone who entrusts us with their vehicle care.

Responsibilities

• Greet customers and determine their automotive service needs.
• Provide accurate service estimates and communicate necessary repairs or maintenance to customers.
• Schedule service appointments and coordinate workflow with the service technicians.
• Maintain clear communication with customers regarding vehicle status and completion times.
• Manage customer concerns promptly and professionally.
• Ensure all vehicle service documentation is complete and accurately recorded.
• Promote additional services and products to enhance customer satisfaction and dealership profitability.

Requirements

• Excellent interpersonal and communication skills.
• Prior experience in automotive service advising or a related customer service role is preferred.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance practices is a plus.
• A positive attitude with a commitment to customer satisfaction.

Benefits

• Competitive compensation package.
• Opportunities for career advancement within the company.
• Comprehensive training and development programs.
• Supportive and team-oriented work environment.

About the Company

Woody Folsom CDJR Douglas is a trusted automotive dealership located in Douglas, GA, committed to providing outstanding vehicle sales and service. Our team prides itself on delivering exceptional customer experiences and maintaining a professional and welcoming atmosphere for both customers and employees alike.