Senior Automotive Service Writer | Customer Focused Growth

Woody Folsom CDJR Douglas; Douglas (GA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Career growth opportunities

Friendly work environment

Job summary

Woody Folsom CDJR Douglas is seeking an experienced Automotive Service Writer in Douglas, GA, to serve as the primary link between customers and the service team. You will document vehicle service needs, coordinate with technicians, and clearly explain estimates and procedures to customers.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A valid driver’s license is required.

Qualifications

• Proven experience as an Automotive Service Writer or similar role.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with automotive service software and technology.
• Ability to work well under pressure and manage multiple tasks.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers and accurately document their vehicle service needs.
• Schedule service appointments and coordinate with technicians for timely service completion.
• Provide detailed estimates and explain service procedures and costs to customers.
• Maintain clear and professional communication with customers throughout the service process.
• Process invoices and ensure accurate billing.
• Track work orders and follow up with customers regarding vehicle status and service recommendations.
• Support the service department in maintaining proper workflow and customer satisfaction.

Skills

Customer service

Communication skills

Organizational skills

Service writing

Technical proficiency

Multitasking

Driver's license

Job description

Woody Folsom CDJR Douglas is seeking an experienced Automotive Service Writer in Douglas, GA, to serve as the primary link between customers and the service team. You will document vehicle service needs, coordinate with technicians, and clearly explain estimates and procedures to customers.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A valid driver’s license is required.