Service Advisor

Ed Voyles Automotive Group; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay structure

Comprehensive benefits

Opportunities for career advancement

Job summary

Ed Voyles Automotive Group in Marietta, Georgia is seeking a Service Advisor. In this role, you will serve as the link between customers and the service department, aiming to provide outstanding customer service and accurate vehicle diagnostics.

The ideal candidate will have experience as a Service Advisor and possess strong communication skills. Responsibilities include managing customer relations and keeping clients updated on service progress. Enjoy a supportive team atmosphere with opportunities for career growth.

Qualifications

• Previous experience as a Service Advisor preferred.
• Strong communication and customer service skills are essential.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers with professionalism and a customer-first attitude.
• Listen to vehicle concerns and accurately document service needs.
• Provide repair recommendations and cost estimates.
• Communicate with technicians to ensure timely service completion.
• Keep customers informed throughout the service process.

Skills

Strong communication skills

Customer service skills

Ability to multi-task

Basic knowledge of automotive repairs

Proficiency with computer systems

Job description

About Us

Ed Voyles Automotive Group is a family‑owned organization that has proudly served the Cobb County community for over 70 years. While Mr. Ed Voyles is no longer with us, his legacy of integrity, employee care, and community service lives on. His philosophy—“You sell your first car in the showroom, and your second car in the service department”—guides our commitment to providing an exceptional customer experience that builds lifelong loyalty.

Why Join Us?

• Work with an established, reputable dealership known for its commitment to excellence.
• Enjoy a supportive team environment that values integrity and growth.
• Competitive pay structure and comprehensive benefits.
• Opportunities for career advancement within the Ed Voyles Automotive Group.

Your Role

As a Service Advisor, you will be the bridge between our customers and the service department. Your primary goal is to provide exceptional customer service, ensure accurate vehicle diagnostics, and offer clear communication regarding repairs and maintenance.

Responsibilities

• Greet customers with professionalism and a customer‑first attitude.
• Listen to vehicle concerns and accurately document service needs.
• Provide repair recommendations and cost estimates.
• Communicate with technicians to ensure timely service completion.
• Keep customers informed throughout the service process.
• Maintain records of all service transactions.
• Promote dealership services and maintenance programs.

What We’re Looking For

• Previous experience as a Service Advisor (preferred).
• Strong communication and customer service skills.
• Ability to multi‑task in a fast‑paced environment.
• Basic knowledge of automotive repairs and services.
• Proficiency with computer systems and service software.
• A positive attitude and a team‑oriented mindset.