EXPERIENCED AUTOMOTIVE SERVICE WRITER

Woody Folsom Automotive Inc; Douglas (GA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Opportunities for professional development

Job summary

Woody Folsom Automotive Inc is seeking an EXPERIENCED AUTOMOTIVE SERVICE WRITER to join our team in Douglas, GA. This role is essential for clear communication between customers and the service department and involves managing service appointments, estimating repair costs, and coordinating with technicians for vehicle maintenance.

The ideal candidate has proven experience in automotive service writing, strong knowledge of automotive terminology, and excellent communication skills. We offer a competitive salary ranging from $75,000.00 to $125,000.00 annually, along with health insurance, paid time off, and opportunities for professional development.

Qualifications

• Proven experience as an automotive service writer or similar role.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Greet and assist customers by understanding their automotive service needs.
• Write detailed service orders, including accurate descriptions of repairs and maintenance required.
• Provide cost estimates and explain repairs and services to customers clearly.
• Manage scheduling and follow-up with customers regarding service status.

Skills

Automotive terminology knowledge

Communication skills

Multitasking ability

Organizational skills

Education

High school diploma

Technical training

Tools

Automotive service software

Job description

Woody Folsom CDJR Douglas is seeking an EXPERIENCED AUTOMOTIVE SERVICE WRITER to join our team in Douglas, GA. In this role, you will be the vital link between our customers and the service department, ensuring clear communication and exceptional service experiences. You will be responsible for managing service appointments, estimating repair costs, and coordinating with technicians to deliver timely and accurate vehicle maintenance and repair services.

Responsibilities

• Greet and assist customers by understanding their automotive service needs.
• Write detailed service orders, including accurate descriptions of repairs and maintenance required.
• Provide cost estimates and explain repairs and services to customers clearly.
• Coordinate with service technicians to authorize service and ensure efficient workflow.
• Manage scheduling and follow-up with customers regarding service status and completed repairs.
• Maintain detailed records of customer interactions and vehicle repair history.
• Promote additional services and parts sales while maintaining high customer satisfaction.

Requirements

• Proven experience as an automotive service writer or similar role.
• Strong knowledge of automotive terminology and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with automotive service software and general computer skills.
• Detail-oriented with strong organizational abilities.
• High school diploma or equivalent; additional technical training is a plus.

Benefits

• Competitive salary ranging from $75,000.00 to $125,000.00 per year, paid bi-weekly.
• Health insurance and dental benefits.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Supportive and team-oriented work environment.